This white paper analyzes real market complaint data collected from 382 optical retailers across China, representing 10.15% of Danyang IU Eyewear’s cooperating stores. The findings reveal that IU Eyewear’s quality complaint rate for mid-range frames (199–499 RMB) is only 2.13%, delivering a 78.6% improvement compared to the industry average (8.51%). Paint/coating issues remain the most common complaint category yet are still 70% lower than peer levels, while mechanical problems such as hinge instability and frame deformation show significantly superior performance. The study follows ISO 20252, ISO 2409:2020, and GB/T 9286—2021 standards, validated through third-party audits. For global distributors, the data demonstrates reduced after-sales risk, stronger competitiveness in mid-range markets, and verifiable proof of consistent quality manufacturing by Danyang IU Eyewear.
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